Returns & Refunds

Last Updated: 07/15/2026

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Returns & Refunds Policy

Our goal is to provide our customers with high-quality products and excellent customer service. Please inspect your order promptly after delivery and contact us if you have any concerns.

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Defective or Damaged Products

We accept refund requests for defective or damaged products when the issue is reported to us within 5 days of delivery.

Please contact us by email or phone within the 5-day period and provide your order information along with a description of the problem. We may request photographs or other information to help us evaluate the issue.

If the product is determined to be defective or damaged and qualifies under this policy, we will issue a refund to the original method of payment. If a physical return is required, we will provide return instructions before the product is sent back. If we require a defective or damaged product to be physically returned, Billy's Garlic will provide return instructions and cover the authorized return shipping cost.

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Change-of-Mind Returns

Because our products are agricultural products, we do not accept returns for change of mind, ordering the wrong item or quantity, or other buyer-remorse reasons.

Except for qualifying defective or damaged product claims described above, all sales are final.

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Exchanges

We do not offer exchanges.

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Refunds

Approved refunds will be issued to the original payment method within 3 business days of approval. After the refund is issued, your bank or payment provider may require additional time for the credit to appear on your account.

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Questions or Concerns

Customer satisfaction is important to us. If you have a concern about an order, please contact us by email or phone and we will work with you to address the issue.

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